Health Insurance Complaints

Abu Dhabi Insurance Brokers LLC views complaints as constructive opportunities for our team and our company to grow. Learning the value of customer complaint is an important step in taking our company to next level.

For any complaints or suggestions, kindly call us/write to us on the below provided telephone/email:

For complaints Abu Dhabi :
Telephone: +971 2 628 1 444

For complaints Dubai:
Telephone: +971 4 456 6607

For General Complaints :
Telephone: +971 2 628 1 444

Abu Dhabi Insurance Brokers Complaint Procedure/Flow Chart:

Download Complaint Procedure

If you remain unhappy and not satisfied with the response and manner we have handled your complaint, please, you may refer your complaint to the Dubai Health Authority ( or Abu Dhabi Health Authority (e-complaints abu dhabi)

Health Authority of Abu Dhabi

If you are working and/or residing in Abu Dhabi,
please refer to:

The Health Authority – Abu Dhabi (HAAD)

P.O. Box 5674, Airport Road, Abu Dhabi

United Arab Emirates

Tel: +971 2 449 3333

Fax: +971 2 444 9822


Dubai Health Authority

Dubai Health Authority Building, Al Maktoum Bridge Street,

Bur Dubai Area 4545, UAE.

Toll Free (24/7):800342 (800 DHA)

Outside UAE(24/7):+971 4 2198888

Fax:+971 4 3113113

Insurance Authority

If you have any complaints on Medical or General Insurance service offering from ADIB, you may also refer to:

The Insurance Authority

P.O. Box 113332

Aldar HQ, Al Raha Beach, Abu Dhabi

Tel: +971 2 499 0111

Fax: +971 2 557 2111